Patient Portal
To keep your information confidential, we use an outside vendor called EHR Your Way.
You should have received an email inviting you to log in to your Patient Portal. If you cannot find your email invitation, contact admin@hopbrookcc.com.
Please use google chrome browser!
Portal Frequently Asked Questions
Click below to jump to a section:
Login/Reset Password
You should have received an email titled "Portal Login Credentials- Hop Brook Counseling Center". That email will contain your User Name and temporary password. You will be prompted to reset your password at your first login attempt.
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If you forgot your password, go to portal.ehryourway.com and click on "Forgot Password ?" link and enter your username from the initial email. Follow instructions in the reset password email.
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If you are not the patient, and need access to a patient's portal, HBCC staff should have already added you as a contact (contact your provider if you need to be granted access). Upon logging into your portal, find the "Switch Account" link on right of the portal homepage and choose the patient to access their portal:
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Updating Demographics
To update demographic information, log into your portal. Click on the patient name drop down and select "My information" then select "Edit Demographics". Update information as needed and then select "update"
To add new insurance information: Click on the patient name drop down and select "Insurance Policies" then select "Add" Input required information and click "save".
IMPORTANT: If you are changing your insurance you must notify our billing department. To make change email help@hopbrookcc.com
To edit or add contacts: Click on the patient name drop down and select "My Contacts" To add a new contact select "Add" Input required information and click "save".
To edit a contact, highlight the contact select "edit" Update required information and click "save".
Viewing Statements & Paying Your Bill
If you are not the patient, and need access to a patient's portal, HBCC staff should have already added you as a contact (contact your provider if you need to be granted access). Upon logging into your portal, find the "Switch Account" link on right of the portal homepage and choose the patient to access their portal:
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Log into portal.ehryourway.com and navigate to the “Billing Statements and Payment Receipts” folder. Billing Statements will show under “All Categories” The most recent statement will be at the top of the list.
You can pay your balance or the balance of your dependent via credit card by selecting “Add Credit Card” next to the "View and Pay Bills" section on the homepage. If you are linked to another patient as the person responsible for payment you will be prompted to select if you are paying for yourself or someone else.
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Enter your credit card information in the appropriate sections and select "save this card".
If you would like to be on auto pay which will automatically charge your card after insurance processing please email help@hopbrookcc.com
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Prescription Refills & Clinical Questions
Appointment changes and requests should be sent via text message directly to your provider.
Prescription refills and clinical questions are required to be sent through our patient portal messaging tool.
To access messages, log into portal.ehryourway.com and click on "View Messages", then "compose".​​​​
Select "Front Desk/Refills/Questions" in the "to" section and complete the Subject and message for your request, as you would a standard email. Please ensure you select the appropriate "Message type" then click the "Send" button
Appointment Questions (Cancel/Reschedule)
Appointment changes and requests should be sent via text message directly to your provider.
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If you are a medication management patient you can text 860-259-4282 to reschedule or cancel.
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NOTE: 24hrs notice is required to avoid late cancel/no show fee
Viewing Scheduled Appointments
Log into portal.ehryourway.com and scroll to “ Upcoming Appointments” on the home screen.
Select "My Appointments" to view future scheduled appointments or "Show Past Appointments" to view past appointments and status of past appointments.​​
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If you have an upcoming video appointment, you can access the Zoom meeting link directly from the portal home screen by selecting “Zoom Meetings”.
Uploading Insurance Cards & Photo ID
To view existing or add new insurance information log into portal.ehryourway.com and select "insurance policies"
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Once you are in the insurance policy screen you can add the required information for a new insurance.​
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NOTE: you cannot change or delete current policies, if you need changes to your current policy please email help@hopbrookcc.com
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If adding new insurance, please upload front/back of new insurance cards via "upload files/documents" folder​
You will also use the "add documents" to add a photo of your ID card.
First Session Paperwork & Forms
Log into portal.ehryourway.com and select “Forms to Complete” from the menu.
Select a form to review and complete all required fields. Then click “Finalize”.
Parents/Guardians: Forms will be in your portal, not your child's portal